Coaching Life Quotes on Misunderstandings

Life can be full of surprises, and so can a sales call. Clients will forget to interject something which becomes a real sticking point to forward the sale to its proper conclusion. By asking questions such "what's the next step?" or "is there anything we overlooked?" or "are there other considerations we should discuss?" you have the ability to head-off surprises that become a deal breaker at the close.Avoid estimates when it comes to quotations. All too often salespeople have a tendency to want to "shoot from the hip". Inevitably, prices quoted are prices that reflect your highest discount levels, thus making the price a foregone conclusion with the client. This usually occurs because a question has been asked by your client that demands some sort of pricing information. Remember the concept of "wiggle-room", leave yourself some space to maneuver. By not taking the bait from the client, both of you will have a better feeling about the outcome of the call and less opportunity for perceived misunderstanding.


"A management team obsessed with productivity has little patience for the quiet time essential to profound creativity" - Gordon MacKenzie, Orbiting the Giant Hairball

"If there is nothing special about your work, no matter how hard you apply yourself, you won't get noticed and that increasingly means you won't get paid much either." - Michael Goldlaber, Wired Magazine

“Sooner or later, false thinking brings wrong conduct.”- Julian Huxley

“Three quarters of the miseries and misunderstandings in the world would finish if people were to put on the shoes of their adversaries and understood their points of view"- Mahatma Ghandi

“In human intercourse the tragedy begins, not when there is misunderstanding about words, but when silence is not understood." - Henry David Thoreau

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