Controlling Resentment

I have to travel a great deal in this profession. It causes multiple headaches just setting schedules and prioritizing what needs to be completed, by when and with who. Travel used to be a real pleasure before 9/11, but things have gotten so complicated that many travelers have simply given up and moved to alternative forms of communication via conference calls and a video-conferences with clients.

There is a long list of things that I personally resent about travel, but one that comes to the forefront regularly is the security measures imposed at airports. I see a tremendous lack of consistency from airport to airport and have to wonder why I have to take my shoes off and place them on the belt in Chicago but they have to remain in the carriers in Dallas? Why do boarding passes have to remain visible in Philadelphia but they have no importance in LA?

Resentment is an emotion that carries a negative connotation with it. It can manifest itself as anger or contempt. It is generally felt as an emotion toward another person, sometimes those with authority.

The experience of resentment at airports often shows up when there is a perceived enforcement of authority being exhibited with no formal skill sets in place to manage the authority properly, i.e. pulling children in a baby-stroller out of line to run bomb checks on their rattles. In some cases, the stupidity just has to be overlooked.

My appreciation for the process, such as it is, has faded and now the emotion of resentment and disdain has become dominant. I realize that we are forced to make adjustment for our own personal security. It is my hope that somewhere along the way, the TSA can effectively train their screeners to be more cordial and empathetic rather than power abusing and inconsistent, thus mitigating my resentment and replacing it with respect. At this point, they have along way to go.



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